"An unexpected error occurred"
Steps
- 1Refresh the page and try again.
- 2Confirm your credit balance covers the requested lead count.
- 3If your session has been open a long time, sign out and back in.
- 4Still failing? Email support with the search name, date and time.
No results or too few results
- Lower the minimum rating (e.g. 3.5 instead of 4.5).
- Remove the district filter and search at region level.
- Try a broader business category.
- Small towns may simply not have enough listings — try neighbouring districts.
The automation did not run
- A "Scheduled" status means the start date has not arrived.
- Check the run time and time zone — it triggers in the target country's time zone.
- If credits ran out, no leads can be generated that day.
- Past the end date the status becomes "Expired" and generation stops.
Leads are not written to Google Sheets
- Confirm the service account email is an Editor on the sheet.
- Verify the spreadsheet URL is complete and correct.
- Check the selected tab was not renamed or deleted.
- Use "Sync to Sheet" manually — the error message explains the cause.
The Odoo connection fails
- The server URL must start with https:// and have no trailing slash.
- The database name must match exactly.
- The API key must belong to a user with CRM write access.
- If the key is invalid, generate a new one in Odoo and update the connection.
What to include when contacting support
- Your account email
- The screen and time of the issue
- The search or automation name
- A screenshot of the error, if any